Refund & Return Policy
🔄 Refund & Return Policy – Universal Store India
At Universal Store India, we want you to have a smooth shopping experience. If you’re not fully satisfied with your purchase, we’re here to help with returns, exchanges, and refunds.
1. Eligibility for Returns
You can request a return if:
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The item is defective, damaged, or incorrect.
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The item is unused, in its original packaging, and with all tags/labels intact.
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The return request is made within 7 days of delivery.
Note: Certain items such as personal care, hygiene products, innerwear, and clearance items are non-returnable.
2. Return Process
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Contact us at 📧 [yourstoreemail@example.com] with your order number and reason for return.
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Our support team will confirm eligibility and provide return instructions.
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Once we receive the product and inspect it, we’ll process your refund or exchange.
3. Refunds
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Approved refunds will be credited back to your original payment method (credit/debit card, UPI, wallet, etc.) within 5–7 business days.
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If payment was made COD (Cash on Delivery), refunds will be issued via bank transfer or store credit.
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Shipping charges (if any) are non-refundable unless the return is due to our error (wrong/damaged product).
4. Exchanges
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Exchanges are possible for the same item in a different size/color (subject to availability).
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If the replacement item is unavailable, we will issue a refund.
5. Order Cancellations
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Orders can be cancelled within 12 hours of placing them, provided they haven’t been shipped.
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Once shipped, cancellations are not possible – you may request a return after delivery.
6. Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos, and we’ll arrange a replacement/refund at no extra cost.
7. Contact Us
For returns, refunds, or exchanges, contact our support team:
📧 Email: universalstore2@gmail.com
📞 Phone: 097259-84458
🏬 Address: A404 Anand Villa, Ugat Bhesan Road, SUrat Gujarat
