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🚚 Shipping & Delivery Policy – Universal Store India

At Universal Store India, we aim to deliver your orders quickly, safely, and reliably. This Shipping & Delivery Policy explains how we process, ship, and deliver your purchases.

1. Processing Time

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  Orders are typically processed within 1–2 business days after payment confirmation.
  
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  Orders placed on weekends or public holidays will be processed on the next working day.
  

2. Shipping Methods & Delivery Time

We partner with trusted courier services to ensure timely deliveries across India. Estimated delivery times:

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  Metro Cities (Delhi, Mumbai, Bangalore, etc.): 3–5 business days
  
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  Tier-2 & Tier-3 Cities: 5–7 business days
  
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  Remote Areas: 7–10 business days
  

Please note: Delivery times may vary depending on location, product availability, and courier constraints.

3. Shipping Charges

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  Free Shipping on orders above ₹[insert amount, e.g., ₹999].
  
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  A nominal shipping fee of ₹[insert amount, e.g., ₹49–₹99] applies on orders below this value.
  
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  Any additional shipping costs (for heavy/bulky items) will be mentioned at checkout.
  

4. Order Tracking

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  Once your order is shipped, you will receive a tracking link via email/SMS to monitor delivery status.
  
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  Tracking updates depend on courier service scans and may take 24 hours to appear.
  

5. Address Accuracy

Please ensure your shipping address and contact details are accurate at the time of checkout. We are not responsible for delays or failed deliveries due to incorrect information.

6. Delays & Exceptions

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  Delivery delays may occur due to unforeseen events such as weather conditions, strikes, festivals, or courier network issues.
  
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  In case of significant delays, our customer support team will contact you.
  

7. International Shipping

Currently, we only deliver within India. International shipping will be introduced in the future.

8. Contact Us

For any shipping-related questions, please reach out to us:

📧 Email: universalstoreindia2@gmail.com
📞 Phone: 097259-84458
🏬 Address: A 404 Anand Villa, Ugat Bhesan Road, Surat Gujarat

🔄 Refund & Return Policy – Universal Store India

At Universal Store India, we want you to have a smooth shopping experience. If you’re not fully satisfied with your purchase, we’re here to help with returns, exchanges, and refunds.

1. Eligibility for Returns

You can request a return if:

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  The item is defective, damaged, or incorrect.
  
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  The item is unused, in its original packaging, and with all tags/labels intact.
  
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  The return request is made within 7 days of delivery.
  

Note: Certain items such as personal care, hygiene products, innerwear, and clearance items are non-returnable.

2. Return Process

1. 
   Contact us at 📧 [yourstoreemail@example.com] with your order number and reason for return.
   
2. 
   Our support team will confirm eligibility and provide return instructions.
   
3. 
   Once we receive the product and inspect it, we’ll process your refund or exchange.
   

3. Refunds

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  Approved refunds will be credited back to your original payment method (credit/debit card, UPI, wallet, etc.) within 5–7 business days.
  
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  If payment was made COD (Cash on Delivery), refunds will be issued via bank transfer or store credit.
  
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  Shipping charges (if any) are non-refundable unless the return is due to our error (wrong/damaged product).
  

4. Exchanges

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  Exchanges are possible for the same item in a different size/color (subject to availability).
  
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  If the replacement item is unavailable, we will issue a refund.
  

5. Order Cancellations

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  Orders can be cancelled within 12 hours of placing them, provided they haven’t been shipped.
  
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  Once shipped, cancellations are not possible – you may request a return after delivery.
  

6. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos, and we’ll arrange a replacement/refund at no extra cost.

7. Contact Us

For returns, refunds, or exchanges, contact our support team:

📧 Email: universalstore2@gmail.com
📞 Phone: 097259-84458
🏬 Address: A404 Anand Villa, Ugat Bhesan Road, SUrat Gujarat